RETURNS
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How do I return?
Online Order Our free returns option is to your local shoezone store, you can return the item unworn in the original condition wi...
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I don't have an invoice, can I return?
Yes. As shoezone is a paperless company, there will not be an invoice in your parcel.All the details needed for a return will be ...
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My item is faulty - what do I do?
We are sorry to hear that your item is faulty. We would just need to see the fault so this can be resolved for you. Returns Porta...
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Can I exchange instead of a refund?
You are able to exchange the item if you return it to your local shoezone store. The returns portal is for a refund only at the m...
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Is there a charge to return if I have received a faulty or an incorrect item?
No, there will not be a charge to return if your item is faulty or incorrect. The returns portal will show the default £2.50 labe...
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