Is there a charge to return if I have received a faulty or an incorrect item?

No, there will not be a charge to return if your item is faulty or incorrect. 

The returns portal will show the default £2.50 label charge when you are submitting your return, however you do not have to pay anything.

Once you have submitted the return, your images will be sent for inspection and if approved as faulty/incorrect, you will get a full refund.

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