Online Order
Our free returns option is to your local shoezone store, you can return the item unworn in the original condition within 12 months of purchase, where a refund or exchange can be actioned.
All you would need is your returns reference. This can be found on the delivery bag, or on your order and dispatch confirmation emails.
If you are not able to take your purchase back to store, you are more than welcome to return your purchase to us using our returns portal via our website https://www.shoezone.com/Returns/ReturnLanding. There is a £2.50 charge for the label that gets deducted from your refund amount.
Store Purchase
You would need to return to store for your refund or exchange.