FAQs

• How to download the shoezone app?

  You can download the shoezone app on both iOS and Android devices.If you're on a computer:Scan the QR code below using the camera...

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• How do I get notifications for the app?

  When you first download the app, you'll be asked if you want to allow push notifications. Tap Allow to get updates about new arri...

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• How to place an order on the app?

  To place an order in the app, just add your items to the bag, then tap the 'Bag' icon at the bottom of the screen to start checko...

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• How do I start a return on the app?

  To start a return, tap the More button at the bottom right-hand corner of the screen, then select Start my Return. This will open...

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• Can I track my order in the app?

  Yes, you can track your order directly in the app. Just tap More, on the right-hand side of the bottom menu. Then select Track My...

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• How do I sign in or create an account on the app?

  To sign in, tap the More button in the bottom right-hand corner of the screen. From there, select the Sign in option and enter yo...

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• Where is my order?

  You can track your order here https://www.shoezone.com/TrackOrder. Your order number will be on your order confirmation email. De...

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• My order has been marked as delivered, but I have not received it

  You can track your order here https://www.shoezone.com/TrackOrder to see the delivery image.

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• How do I return?

  Online Order Our free returns option is to your local shoezone store, you can return the item unworn in the original condition wi...

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• I don't have an invoice, can I return?

  Yes. As shoezone is a paperless company, there will not be an invoice in your parcel.All the details needed for a return will be ...

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• My item is faulty - what do I do?

  We are sorry to hear that your item is faulty. We would just need to see the fault so this can be resolved for you. Returns Porta...

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• Can I exchange instead of a refund?

  You are able to exchange the item if you return it to your local shoezone store. The returns portal is for a refund only at the m...

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• Is there a charge to return if I have received a faulty or an incorrect item?

  No, there will not be a charge to return if your item is faulty or incorrect. The returns portal will show the default £2.50 labe...

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• I cannot reset my password - what do I do?

  If you are not receiving the password reset email and you are getting an error on the website, it is likely that you do not have ...

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