FAQs
ORDERS & DELIVERY
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Where is my order?
You can track your order here https://www.shoezone.com/TrackOrder. Your order number will be on your order confirmation email. De...
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My order has been marked as delivered, but I have not received it
You can track your order here https://www.shoezone.com/TrackOrder to see the delivery image.
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RETURNS
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How do I return?
Online Order Our free returns option is to your local shoezone store, you can return the item unworn in the original condition wi...
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I don't have an invoice, can I return?
Yes. As shoezone is a paperless company, there will not be an invoice in your parcel.All the details needed for a return will be ...
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My item is faulty - what do I do?
We are sorry to hear that your item is faulty. We would just need to see the fault so this can be resolved for you. Returns Porta...
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Can I exchange instead of a refund?
You are able to exchange the item if you return it to your local shoezone store. The returns portal is for a refund only at the m...
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Is there a charge to return if I have received a faulty or an incorrect item?
No, there will not be a charge to return if your item is faulty or incorrect. The returns portal will show the default £2.50 labe...
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ACCOUNT & EMAIL CLUB
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I cannot reset my password - what do I do?
If you are not receiving the password reset email and you are getting an error on the website, it is likely that you do not have ...
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PROMOTIONS
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How do I get the Buy 1 Get 1 Free Offer?
To get the offer, add a minimum of two items to your bag. You will be charged for one and will get the cheapest item for free. Th...
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