How do I make a return?
Returning your purchase to a local shoezone store. Our free returns option is to your local shoezone store, where you can return ...See more
How do I process a return through the returns portal?
To process a return through our returns portal, please follow the steps below: Select ‘Start my return’ located at the bottom o...See more
What is shoezone's returns policy?
Our free returns option is to your local shoezone store, you can return the item unworn in the original condition within 12 month...See more
Can I get a FREE return?
Our FREE returns option is to your local shoezone store, you can return the item unworn in the original condition within 12 month...See more
How to return a store purchase?
Any purchase made in store will need to be returned to a store for a member of the store team to action a refund or exchanged a...See more
Store Returns (FREE) to approximately 320 stores nationwide *
You can return the item in its original re-saleable condition within 12 months, free of charge to your local shoezone store, wh...See more
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How do I return a faulty item?
We’re sorry to hear that you have experienced an issue with an item purchased from shoezone. Please visit our returns portal ...See more
I have received an incorrect item.
If you have received an incorrect item, please contact our customer services team here. When contacting our customer services,...See more
How long will my refund take?
Refunds normally take 3-5 working days (not including weekends/bank holidays subject to your bank's terms and conditions to reach...See more
Why is my refund amount different to the purchase price?
As Shoezone do not offer a free postal return service, you will be charged £2.50 to post this back to us. This postage charge...See more
How can I get a refund if I paid by Klarna, Clearpay or Paypal?
If you have paid for your purchase using Klarna, Clearpay or PayPal your refund will be processed back to your Klarna or PayPal a...See more
How do I get a refund if I have paid with a gift card?
If a refund is authorised and the original purchase was made with an One4All/ Love2shop flexicash gift card, this would be proces...See more
How long will I have to wait to receive my refund?
When returning an item through our returns portal your refund is processed 48hrs following the collection or drop off of your par...See more