RETURNS GUIDE

• How do I make a return?

  Returning your purchase to a local shoezone store. Our free returns option is to your local shoezone store, where you can return ...

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• How do I process a return through the returns portal?

  To process a return through our returns portal, please follow the steps below: Select ‘Start my return’ located at the bottom o...

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• What is shoezone's returns policy?

  Our free returns option is to your local shoezone store, you can return the item unworn in the original condition within 12 month...

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• Can I get a FREE return?

  Our FREE returns option is to your local shoezone store, you can return the item unworn in the original condition within 12 month...

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• How to return a store purchase?

    Any purchase made in store will need to be returned to a store for a member of the store team to action a refund or exchanged a...

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• Store Returns (FREE) to approximately 320 stores nationwide *

    You can return the item in its original re-saleable condition within 12 months, free of charge to your local shoezone store, wh...

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• How do I return a faulty item?

    We’re sorry to hear that you have experienced an issue with an item purchased from shoezone.   Please visit our returns portal ...

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• I have received an incorrect item.

  If you have received an incorrect item, please contact our customer services team here.    When contacting our customer services,...

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• How long will my refund take?

  Refunds normally take 3-5 working days (not including weekends/bank holidays subject to your bank's terms and conditions to reach...

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• Why is my refund amount different to the purchase price?

    As Shoezone do not offer a free postal return service, you will be charged £2.50 to post this back to us.   This postage charge...

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• How can I get a refund if I paid by Klarna, Clearpay or Paypal?

  If you have paid for your purchase using Klarna, Clearpay or PayPal your refund will be processed back to your Klarna or PayPal a...

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• How do I get a refund if I have paid with a gift card?

  If the original purchase was made with a One4All gift card in store, you would have to return to store for the refund to be proce...

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• How long will I have to wait to receive my refund?

  When returning an item through our returns portal your refund is processed 48hrs following the collection or drop off of your par...

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