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  2. RETURNS GUIDE

RETURNS GUIDE

How to return

  • Can I get a FREE return?
  • How to return a store purchase?
  • Store Returns (FREE) to over 375+ stores nationwide *
  • Home Collection (£2.50) Arrange collection from your home or work address on a date that suits you.
  • ParcelShop (£2.50) Drop your order off to a local ParcelShop convenient to you.
  • Lockers (£2.50) Drop your return off at a 24 hour locker.

Faulty Return?

  • I have received an incorrect item.
  • I received a faulty item(s)
  • My item has developed a fault

Refunds

  • How can I get a refund if I paid by Klarna, Clearpay or Paypal?
  • How long will my refund take?
  • How do I get a refund if I have paid with a gift card?
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