Refunds
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How long will my refund take?
Refunds normally take 3-5 working days (not including weekends/bank holidays subject to your bank's terms and conditions to reach...
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Why is my refund amount different to the purchase price?
As Shoezone do not offer a free postal return service, you will be charged £2.50 to post this back to us. This postage charge...
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How can I get a refund if I paid by Klarna, Clearpay or Paypal?
If you have paid for your purchase using Klarna, Clearpay or PayPal your refund will be processed back to your Klarna or PayPal a...
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How do I get a refund if I have paid with a gift card?
If the original purchase was made with a One4All gift card in store, you would have to return to store for the refund to be proce...
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How long will I have to wait to receive my refund?
When returning an item through our returns portal your refund is processed 48hrs after we have received the parcel. Please be ...
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