What is shoezone's returns policy?

Our free returns option is to your local shoezone store, you can return the item unworn in the original condition within 12 months of purchase, where a refund or exchange can be actioned.


When you visit our store for your refund or exchange, please ensure you return these in the delivery bag as this contains the returns reference needed by the store, if you no longer have the bag, please take your order or despatch confirmation email with you.


If you are not able to take your purchase back to store, you are more than welcome to return your purchase to us using our returns portal via our website here.


However, if you purchased in store you would need to return to store for your refund or exchange.


Please be advised shoezone does not offer a free returns service to our head office and any returns would be at a cost of £2.50.



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