How to return
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How do I make a return?
Returning your purchase to a local shoezone store. Our free returns option is to your local shoezone store, where you can return ...
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How do I process a return through the returns portal?
To process a return through our returns portal, please follow the steps below: Select ‘Start my return’ located at the bottom o...
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What is shoezone's returns policy?
Our free returns option is to your local shoezone store, you can return the item unworn in the original condition within 12 month...
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Can I get a FREE return?
Our FREE returns option is to your local shoezone store, you can return the item unworn in the original condition within 12 month...
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How to return a store purchase?
Any purchase made in store will need to be returned to a store for a member of the store team to action a refund or exchanged a...
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Store Returns (FREE) to approximately 320 stores nationwide *
You can return the item in its original re-saleable condition within 12 months, free of charge to your local shoezone store, wh...
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Can't find an invoice for my order?
We no longer provide an invoice for our customer orders as we are a paperless company, your order number and returns reference ca...
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