If you are not receiving the password reset email and you are getting an error on the website, it is likely that you do not have a shoezone account with a password, that is why it is not working.
You may be signed up to the email club, but this does not require a password.
In this case, you are able to place an order as a guest by entering your email address at checkout.
If you would like to create an account and create a new password, you can do so using the link below:
https://www.shoezone.com/Registration
I cannot reset my password - what do I do?
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