Skip to main content

How to return a store purchase?

  • Updated

 

Any purchase made in store will need to be returned to a store for a member of the store team to action a refund or exchanged as required. 

 

Please ensure to take your receipt, order confirmation or the delivery bag so the team can process your return. 

 

Please Note: - Do not return this purchase to Head Office as we do not have the facilities to process a refund. 

 

Related articles

Comments

9 comments

Date Votes
  • G HEARD
    1. Black pair of Shoes was Damaged when they come to day 
    2.  and all three pairs of shoes was not surpose to come to day 
    3. we were surpose to get a refund on all three pairs of shoes and go into my Bank Account 
    4.  we were quite surprise they come to day 
    -2
  • Lisa Browning

    Hi,

    Thank you for taking the time to leave a comment.

    We are sorry to hear that you have experienced issues. If you have not already, please contact us on 0116 222 3000, via our Live chat option or email- customerservices@shoezone.com so we can investigate this further. 

     

    Kind Regards, 

    0
  • G HEARD

    It wont let me load up Photos of the damage shoes and the other two pairs of shoes are  alright and the grey bag was taped up and put in a blue bag was all taped up and sent to us with hour Address on it  

     

    0
  • Lisa Browning

    Hi, 

     

    We do not require any photos if you could return them using the prepaid label provided that would be great!

     

    Thanks

    0
  • G HEARD

    It wont let me load up photos of the damage shoes and the other two pairs of shoes are alright and the grey bag was taped up and put in a blue bag was all taped up and sent to us with hour Address on it 

    0
  • G HEARD

    We have not got a prepaid label can you send us one in the post please  we have not got any lables to send it back to you .what you was surpose to send to us .we have not got your Address and post code to send it back to you .and we have not got nothing at all 

    0
  • G HEARD

    Can we have a prepaid label  to send the parcel back to you with a barcode box 

    0
  • G HEARD

    How much more has got to be done 

    0
  • Lisa Browning

    Hi, 

    I will get our advisor to print the pre paid label and post this to your address so you can return them.

    Thanks

    1

Please sign in to leave a comment.