Our courier will deliver your parcel between the hours of 8am and 8pm.
Full tracking of your parcel is available using the link provided in your Dispatch Notification email.
Your order will arrive the next day (excluding Sundays and Bank Holidays).
For next day delivery, please place your order before 8pm. For Saturday delivery, please place your order before 8pm on Friday.
Orders placed after 8pm on a Friday and before 8pm on Sunday will be delivered on the following Monday.
If you are not in to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
If the parcel can’t be left in a safe place or with a neighbour, the courier will take it back to a local depot and leave a card telling you how to re-arrange delivery.
Some of our branded products are sent directly from the suppliers who offer slightly different delivery options. You will be made aware of the soonest delivery date at the check out for these particular products.