Hermes have 1,900+ Lockers, which you can use to send, collect and return parcels, 24/7
How do I return my Order via a Locker?
Returning an item via a Locker - Contact Free!
You can now return your Shoe Zone orders from one of over 1,300 Locker locations, available nationwide across the UK. Lockers are secure, contact-free and available to use 24/7.
Start your return here
Print your label at home.
Attach it to your parcel.
Take your parcel to your local Locker and follow the instructions.
Please click here to find your nearest Locker, open 24/7.
Track your parcel here
Exchanges and Store Purchases?
We are unable to process any exchange requests or refund store-bought items by post. If you require an exchange, please take your item(s) to a store of your choice.
If you bought your items in one of our stores please return to any of our 400+ stores with your receipt for your refund or exchange.