Parcel Shops are based in 5,400+ local businesses across the UK, you can drop off a return to any Parcel Shop store. Most have the print in-store devices making this even easier to return.
How do I return my Order via Hermes Parcel Shop?
Please click here and follow the instructions to purchase a returns label and find a Hermes Parcel Shop. Alternatively, you can purchase a label in a Print in-store Parcel Shop.
You can also check where your local parcel shop is by clicking here
What do I need to do?
Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
Drop off your parcel at any local store offering the Hermes Parcel Shop Service.
We will issue a refund on receipt of the item in its original unworn condition and in its original packaging.
Exchanges and Store Purchases?
We are unable to process any exchange requests or refund store-bought items by post. If you require an exchange, please take your item(s) to a store of your choice.
If you bought your items in one of our stores please return to any of our 400+ stores with your receipt for your refund or exchange.