You can return the item in its original re-saleable condition within 12 months, free of charge to your local Shoe Zone store, where a refund or exchange can be authorised.
Please note you must have your Dispatch Email or Store Receipt with you. For a full list of stores in your area please use our Store Locator. https://www.shoezone.com/StoreLocator
If you are not able to take the item to the store, you’re more than welcome to post the item back to our Head Office, please see "Hermes Returns" and "Postal Returns" sections below.
Store Orders and Store Purchases
Any items purchased from one of our stores will need to be returned to the store as the original payment was made in store.
The option for store purchases to be returned to our Head Office is unavailable, as we are not able to refund in-store payments.