How to make a complaint.

If you have experienced an issue with an item bought from ourselves or with the service received, please contact us. 

  • Monday to Thursday 8am to 8pm
  • Friday 8am to 6pm
  • Weekends and Bank Holidays 9am to 5pm
  • Telephone Number : 0116 222 3000 (Phones lines are open 9am - 6pm Mon - Fri / 9am - 5pm Sat & Sun)
  • Email:
  • Live Chat via
  • Contact form, please click here


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